Subscription technology is growing apace and is becoming more critical to enable business impact and deliver valuable and differentiated customer outcomes. However, the space is complex – what’s required…when, who should you choose, how do you use it? There’s little insight available to support b2b buyers of subscription technology and we want to change that. […]
why is a must-have score crucial for measuring customer sentiment?
We recently revealed a new customer sentiment measure we use with our client customer research projects. We’re getting some great insights that we don’t get from other customer sentiment questions such as NPS or CSAT. With our growing excitement we’ve set-up a working group to expand the use of this measure and analyse the findings. […]
how to build a must-have b2b community (9 big insights)
40 b2b leaders attended our Breakfast Club about building a must-have b2b community. We had 3 awesome speakers, Adam Smallman of PEI who shared a case study about launching a community, and Nancy Kinder of Connect and Share, and Darren Gough of Island23 who presented their expert guides to building a community. Community is fast […]
Mamta Patel joins Substribe
Substribe are delighted to announce that Mamta Patel, former co-founder and CEO of Chemical Watch, is joining Substribe as Strategic Advisor to help with the next stages of growth. We’re really excited Mamta is joining Substribe because we are taking the next step – launching a membership and expanding our advisory offering. Mamta has been […]
building must-have products: expert guide
We talk about measuring a must-have product, but it’s also important to know how to build one. Ashley Friedlein is experienced in building products for both b2b subscriptions and SaaS. This experience puts Ashley in a useful position to provide a framework for building, and maintaining, a must-have product. Ashley shares his guide here: Embed a […]
five proven insights to grow subscriptions
Subscriptions should create predictable revenues. To make it work, you need to find – and keep – customers who get value from the service. You need customers to stick around and pay you more. But customers expect a value exchange. See Forever Transaction. The challenge Small changes make a big difference in performance across a […]
a better way to measure subscription customer value
A priority strategy for many subscription businesses is to get as close to the customer’s workflow as possible. In doing so, achieving a must-have product that sticks and creating premium enterprise subscriptions. To understand value, many b2b subscription organisations rely on renewal rates, others on page hits, NPS or word of mouth appraisals from commercial […]
membership is for life, not just renewal
In early March 2020, Substribe spoke with Victoria Mellor, Co-founder of Kademy about her focus on the customer within a newly launched membership offering. Then Covid happened. Having revisited this piece, we believe this article is more important than ever as businesses look to the membership phenomenon within the subscription economy. So here it is, […]
disruption in professional services using recurring revenues
SeedLegals is the world’s first platform that lets founders and investors easily create, negotiate and sign all the legal agreements they need to manage a funding round. In just three years since it was founded, it is now the largest closer of funding rounds in the UK. Co-founder Anthony Rose tells Substribe (ahead of his […]