I shape my thinking about how to rocket retention by speaking with b2b subscription leaders. It’s research and development for the Substribe framework to rocket retention. How do I know […]
Why we’re launching a customer sentiment tracker
Reconnecting companies with their subscribers was a big reason for starting Substribe. The subscription model should foster a stronger connection with customers, but this isn’t always the case. Companies can […]
how Substribe unlocks b2b subscription performance
At Substribe we focus on b2b subscriptions for information, data and analytics services. For years, we have rolled up our sleeves alongside teams and their customers to learn. We also […]
How to use retention to survive the downturn (and prepare for growth)
This is a tough period in history, with the potential for an unprecedented recession. So, if you have established subscription revenues, now is the time to double down on retention. […]
How to use aha moments to light up product usage
How your customer engages with your product is a leading indicator of success or failure. But usage on its own won’t cut it. Often, increased usage is seen as a […]
“I don’t need to speak to customers, I need sales”
The three fundamentals of enterprise subscription success are: 1. know who your customer is *by segment* in the enterprise 2. pinpoint the *recurring* pain the segment needs solving 3. communicate […]
Will Product Led Growth work for high value subscriptions?
For a few years now, the phrase Product Led Growth has become synonymous with successful SaaS b2c start-ups. Now, companies such as Slack, Canva and Hubspot have shown this go […]
3 critical inputs for b2b subscriptions
Isolating the 3 areas to prioritise, to improve b2b subscription performance. The search continues
Acquire for lifetime value? Time for a reset on retention
You want your subscription business to grow, and the most obvious solution is to go out and get more customers. But it’s easy to be dazzled by the importance of […]
What are the fundamentals of successful b2b subscriptions strategy?
Substribe members have access to a great set of b2b subscription insights to unlock innovation in recurring revenues. We’ve got tales of success, innovation, failures and lessons learned, and pitfalls […]
Product innovation for b2b subscriptions
Whether you’re creating a new subscription product or developing an existing proposition, there are particular protocols that you must consider. Working with leaders in product from across b2b subscription giants […]
Customer success strategies for b2b subscriptions
Getting it right for the customer seems obvious, doesn’t it? But it’s a muscle that we all need to keep working on, to create customer lifetime value. So here is […]
Our growing b2b subscriptions community
We’ve been blessed to have so many awesome subs leaders join us to help deliver relevant and useful content, our contact list reads like the Who’s Who of b2b subscriptions. Have […]
Why do 9 out of 10 recurring revenue product launches fail?
Nine out of ten recurring revenue product launches are either relative or absolute failures for a single reason – lack of discipline. This was a statistic put forward by Tony Jaros, former […]
Turning Product Strategy Into Action
There are many different ways for B2B subscription companies to build products – but there is often a big gap between the high-level strategy and real-life practice. A product strategy […]
product innovation: time for a rethink
Psst! Want to improve your chances of success in your product development, and make products that customers stick around for? Let’s take a step back and review the facts and […]
building workflow products: lessons from start up CEO Neil Bradford
Mamta Patel chaired the latest Substribe CEO think tank. Fifteen CEOs joined her, including Neil Bradford, CEO, General Index, who shared his story about creating a must-have data service. Neil […]
why is a must-have score crucial for measuring customer sentiment?
We recently revealed a new customer sentiment measure we use with our client customer research projects. We’re getting some great insights that we don’t get from other customer sentiment questions […]
building must-have products: expert guide
We talk about measuring a must-have product, but it’s also important to know how to build one. Ashley Friedlein is experienced in building products for both b2b subscriptions and SaaS. […]
a better way to measure subscription customer value
A priority strategy for many subscription businesses is to get as close to the customer’s workflow as possible. In doing so, achieving a must-have product that sticks and creating premium […]
disruption in professional services using recurring revenues
SeedLegals is the world’s first platform that lets founders and investors easily create, negotiate and sign all the legal agreements they need to manage a funding round. In just three […]
