Must Have Regulatory Solutions

Here is a 7 point customer checklist to audit your solution.

Context: Your end users probably don’t care if you supply premium content (intelligence, data, analytics), membership/networks, or Data as a Service solutions.

They care about solving problems and driving measurable results.

Use this checklist, based on years of conversations, to review what you do from a customer perspective.

It is a generic list – the job for you is to apply this to your solution. This means running customer discovery and tests to connect with, and stay connected, with your installed base of customers.

This is something I help subscription brands with – here are some case studies.

Governance Compliance and Regulatory users wish list:

1. Help me see relevant changes
   • [ ] navigate complex regulatory landscapes efficiently
   • [ ] make search intuitive
2. Show me how to respond
   • [ ] comprehensive coverage and in-depth analysis going beyond surface level insights
   • [ ] applicable insights to respond to regulatory challenges across geography/jurisdiction/etc
3. Make sure I miss nothing
   • [ ] reporting what will happen next as well as what is happening now
   • [ ] keep me informed about developments on the horizon (“what if…”)
4. Think like one of us
   • [ ] structure content to align with – or improve – the way we view our world
   • [ ] give actionable insights and recommendations, join the dots
5. Expand our view
   • [ ] Bring the outside in to our way of thinking
   • [ ] Understand how our needs are changing
6. Adapt to regulatory changes
   • [ ] Your solution must be flexible and adaptable to changes in the landscape
   • [ ] Build agility into your solution to accommodate regulatory shifts seamlessly
7. Help build acumen
   • [ ] What are others thinking, doing, learning and how can I apply it to my role?
   • [ ] How can I improve my bench strength?

Recognising the changing landscape (e.g. AI, Data as a Service)

When I speak with people in regulatory and compliance roles these are areas where they wish they had more support.

Some of the wish list will be solved with AI (e.g. improve search).

But you should know it’s not high up on their wish list. Meaning if you say, “Good news, we have AI search” it’s not the panacea for them.

Your content has to be created in a way that creates “must have” answers to critical problems and use cases.

This is what will drive your renewals, expansions, and acquisitions.

Always has.

Always will.