Are Your New Customers Sticking Around or dropping like flies? What about your sales forecasts…pipeline or more like a pipedream? Picture this: You’ve just landed a big new client. Champagne […]
How to create optimal conditions for b2b subscription success
At the recent meet up for subscription leaders, our group listened to 3 approaches to create optimal conditions for b2b subscription success – across pricing, product and data. “The End […]
Is customer success a cost you can bear?
Customer Success (CS) is a hot topic…CS in the SaaS world has taken a hammering as companies hit headwinds. But done well, CS is a growth and value driver you […]
What makes a knowledge manager tick?
This article is inspired by a conversation with a knowledge management expert, sharing their view of important dynamics in the information sector. Knowledge managers are information professionals responsible for considering […]
What’s the difference between subscriptions and data as a service?
Have you ever stopped to think about Data as a Service and how it differs to B2B subscriptions? What is DaaS, and why is it important to subscription brands and […]
You have high growth – now how do you rocket retention?
That’s what we asked a room of b2b subscription leaders responsible for billions of NRR and GRR subscription revenues. What are the missing insights you need to carry on growing? […]
Part Four: Recurring value
In the final part of our series, we investigate the importance of ensuring your customer gains value from their subscription early on in their relationship with your product. Building block […]
Part Three: Value-based pricing
In the third part of our series, we delve into subscription pricing and how understanding customer perception of the value, is vital. Building block 3: Value-based pricing Value-based pricing is […]
Part Two: Customer obsession
In the second part of our series, we take a look at how successful b2b subscription businesses place the customer at the heart of all operations, in order to win […]
Part One: Purposeful organisation
The following checklist is useful to assess where you are now and what to do next. Use the questions as a basic diagnostic to help figure out your gaps. The […]
Optimising your subscription business for customer value
Subscriptions are nothing new. Traditional subscription companies kept customers at arm’s length. Subscriptions were an efficient financial model of recurring contracts. Now, high-performing subscription companies obsess over customers. Examples of […]
