Substribe are delighted to announce that Mamta Patel, former co-founder and CEO of Chemical Watch, is joining Substribe as Strategic Advisor to help with the next stages of growth.
We’re really excited Mamta is joining Substribe because we are taking the next step – launching a membership and expanding our advisory offering. Mamta has been present through the Substribe story, as our first customer, helping with our Summit, and giving us sound advice and encouragement along the way. So, we’re delighted to formalise the partnership.
Mamta is a great example for our community, as she took Chemical Watch from an event/subs business through to a powerful global membership. Mamta unlocked the value of recurring revenues, by putting the customer at the centre of decision making – and this is a strongly held belief of ours. Now we’re looking forward to achieving great things together.
“Those who have invested in understanding customer needs have had less to fear in times of uncertainty and more to gain.” – Mamta Patel
Mamta is a business leader, scientist, coach, advisor, journalist, and communicator. As co-founder of Chemical Watch, Mamta took the organisation from an idea, through stellar growth, to a successful exit in November 2020. Mamta’s legacy is a business-critical information service that has truly influenced policy and practice in product safety management globally.
Her journey involved a fundamental change in the business model to make it future-fit: ready to respond to the changing needs of the customers in the next decade. Mamta built belief across the organisation, and the result is a vibrant business model compellingly articulated by staff, with the capacity and agility to respond to the needs of an increasingly diverse membership.
“Having worked with Andy and Steve and watched them develop the vibrant Substribe community, I am excited to be their Strategic Advisor. I look forward to helping them grow a business model that challenges and guides organisations to reap the rewards of forging strong relationships with their customers, and getting into lock step to respond to their needs. As strong membership organisations have found over the last year, those who have invested in understanding customer needs have had less to fear in times of uncertainty and more to gain.”