Data and intelligence is a hot topic. When b2b subscription leaders discuss data, intelligence, data as a service, and the like, what they think about is: customer value; use cases; […]
Must Have Regulatory Solutions
Here is a 7 point customer checklist to audit your solution. Context: Your end users probably don’t care if you supply premium content (intelligence, data, analytics), membership/networks, or Data as […]
What makes a knowledge manager tick?
This article is inspired by a conversation with a knowledge management expert, sharing their view of important dynamics in the information sector. Knowledge managers are information professionals responsible for considering […]
3 principles to guide your DaaS solution
Data-as-a-Service (DaaS) is transforming how businesses access, manage, and leverage data. And B2B subscription services are well placed to help. The Substribe network is your portal to unlock secrets of […]
High performance mindset for subscriptions
I shape my thinking about how to rocket retention by speaking with b2b subscription leaders. It’s research and development for the Substribe framework to rocket retention. How do I know […]
Why we’re launching a customer sentiment tracker
Reconnecting companies with their subscribers was a big reason for starting Substribe. The subscription model should foster a stronger connection with customers, but this isn’t always the case. Companies can […]
how Substribe unlocks b2b subscription performance
At Substribe we focus on b2b subscriptions for information, data and analytics services. For years, we have rolled up our sleeves alongside teams and their customers to learn. We also […]
How to use retention to survive the downturn (and prepare for growth)
This is a tough period in history, with the potential for an unprecedented recession. So, if you have established subscription revenues, now is the time to double down on retention. […]
How to use aha moments to light up product usage
How your customer engages with your product is a leading indicator of success or failure. But usage on its own won’t cut it. Often, increased usage is seen as a […]
“I don’t need to speak to customers, I need sales”
The three fundamentals of enterprise subscription success are: know who your customer is by segment in the enterprise pinpoint the recurring pain the segment needs solving communicate to internal teams […]
