Iain explores effective ways to improve customer journey insights. He shares best practices including how to challenge perceptions and using iterative processes to improve performance.
SubsLab#1: Shannon Hamer, COO, Yourkeys
Shannon shares her playbook for next level customer success and puts a spotlight on the must-dos and watch-outs, based on years of experience in commercial customer success roles.
Substribe Summit 2020 Five Takeaways
Substribe founders Andy Burden and Steve Budd share their five takeaways from Substribe Summit 2020.
Substribe Summit 2020 Megatrends Panel
Four ground breaking leaders in the b2b subscription economy help us reframe Covid as an opportunity to reboot, rethink and remodel our businesses.
Substribe Summit 2020 Lightning Case Studies: Customer Success
Quick fire case studies from Nick Blunden, President, Business of Fashion; Alix Fenoll-Wattinne, Customer Success Network and Richard Butterworth, Commercial Director, Chemical Watch.
Substribe Summit 2020 Expert Guide: Customer Success
Discover the fundamentals of customer success with experts Alex Farmer, VP Customer Success, Cognite and Kate Forgione, Co-Founder, Customer Success Network.
Substribe Summit 2020 Q&A: Pricing Optimisation
Q&A with pricing expert Patrick Campbell, Founder & CEO, ProfitWell.
Substribe Summit 2020 Lightning Case Studies: Pricing Optimisation
The journey to six figure subscriptions with Ben Wood, MD, Infopro Digital; Ellen Bennett, Publishing Director, Faversham House; Zen Jelenje, Pricing & Strategy Director, Elsevier Health
Substribe Summit 2020 Expert Guide: Pricing Optimisation
Discover the fundamentals of b2b subscription pricing with expert David Smith, Partner, Simon-Kucher.
Substribe Summit 2020 SubsLab: Pricing Optimisation
Rory Brown, Founder & CEO, AgriBriefing explains how he would approach a pricing strategy review.
