To sustain high net revenue retention you must get your gross revenue retention in good shape. If you don’t, then the rocket runs out of fuel. Not overnight. But when it does, it is very difficult to get back on track.
The fundamentals are: knowing who your customer is, what problem you solve, and how you solve it. In a multi-user, corporate/enterprise subscription, this requires clarity of thought.
Substribe sprints get to the heart of subscription fundamentals, fast. They align your team and your customers using design thinking workshops – as well as the perspective of our expert network.
Strategy innovation sprint – build a strategy action plan
- Define – challenge your plan with the power of outside-in thinking
- Design – map current and future innovation
- Decide – align to create your strategy action plan
“Very good – clear understanding of our business, really personable, very engaging, we liked the external perspectives.” – CCO, FT Professional
Customer innovation sprint – identify growth opportunities
- Reboot your cross functional team’s view of the customer (ICP)
- Relearn critical goals for your target customers (ROI)
- Define your use case to create value and unlock growth (Must Have Score)
I can’t believe that in such a short space of time, you’ve found out about our members’ latest challenges and how we can help them.” – Leaders in Sport
Product pricing sprint – revenue retention reality check
- Understand your price/value exchange – value based pricing
- Sharpen your value proposition – pricing, packaging and positioning
- Make your communication authentic – test your prototype with real customers
Substribe enabled us to move much more quickly and to increase our confidence in a range of new product offerings.” – MD, PEI Media
If you would like to learn more about our sprints, please get in touch here: