Topic: How should we measure customer engagement? Discussion points: - Define customer engagement and ways it can be measured- Why is it important e.g. retention, upsell, etc?- How can we get close to relating customer engagement to customer value/ROI?- What progress is being made, share what's worked, not worked and planned?- What are the key […]

Topic: Retention We’ve been talking for some time about how to move from a traditional, yet outdated, renewals programme, into a net revenue retention (NRR) strategy. But, what are the key steps you need to take? At this SubsClub, key discussion points will include: - How to assess your situation - How to identify critical […]